Playa Resorts Hosts Top Travel Advisors at VIP Event in Cancun
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Playa Resorts Hosts Prime Journey Advisors at VIP Occasion in Cancun

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CANCUN – The coronavirus pandemic has had fairly an affect on the journey trade, however one firm is aware of the way in which to bouncing again is thru the journey advisor.

Playa Inns & Resorts confirmed up in an enormous means for his or her high journey brokers and advisors final week, internet hosting them for 3 nights on the Hyatt Ziva Cancun.

The objective was to showcase the brand new Playa Keep Protected well being and security protocols to brokers. However with COVID-19 instances rising round america, pulling off an occasion is not any straightforward feat.

“I’ve to offer shout out to my great gross sales crew,” Kevin Froemming, EVP & Chief Advertising and marketing Officer at Playa Inns & Resorts stated. “Andrea Wright organized this, she’s our Vice President of Retail Gross sales and you understand the problem for my gross sales crew and for Andrea was to search out the easiest brokers who’ve been working principally at no cost over the past 4 months, then convey them down in order that they are often the primary ones to see this and the primary ones that may begin recovering from this disaster and begin bringing friends again.”

However would the journey brokers wish to come?

“Truthfully, I used to be shocked, I began calling them personally and sending invitations and everybody stated sure,” Wright stated. “So, what was going to be 10-12 brokers coming down advanced into the 45-50 vary.”

For Jennifer Doncsecz, President of VIP Holidays, experiencing the resort first-hand was an absolute should.

“If we actually need our purchasers to journey, we’ve to know what they are going to must encounter,” Doncsecz stated. “We’ve to undergo that, and I used to be hesitant simply because I feel there’s loads of scare on the market, however I’ve been so relieved on this journey. I virtually do not wish to depart as a result of it looks like we’re in a special place and all the things appears a lot cleaner, like a wholly completely different world than again dwelling. I’ve felt very snug right here.”

The occasion started on Tuesday night with a welcome cocktail get together, adopted by a dinner the place brokers and advisors have been break up into two completely different teams to raised permit for social distancing.

Cocktail party at Playa VIP Event
The cocktail get together at Playa’s VIP Journey Agent Occasion (photograph by Eric Bowman)

On Wednesday, brokers and advisors toured a number of of Playa’s properties close by to see how the brand new well being and security protocols have been being put into place.
They have been separated into two completely different teams for web site inspections and required to put on face masks the complete time.

Jovi Welch, Founder and CEO of Royal Locations, was happy to see Playa is staying true to its phrase.

“I completely love the brand new protocols which might be put in place,” Welch stated. “I’m glad to see that coming right here they really have carried out all the things that they stated they might. They’ve a contactless service that they’ve carried out the place you do obtain the identical quantity of service and you continue to really feel prefer it’s 5 star, however you simply do not feel everyone seems to be on high of you or paranoid that you simply would possibly get sick.”

Service from the center is the important thing focus for Playa Inns & Resorts, and ensuring brokers and advisors really feel that’s essential, particularly with all the things occurring on the earth proper now.

“They assist their journey brokers most likely greater than another firm,” Michelle Klemm, Proprietor of MK Luxurious Journey stated of how Playa has helped her all through the pandemic. “They’ve handled us like royalty since we have been right here.”

Hyatt Ziva Cancun
A stunning view on the Hyatt Ziva Cancun (photograph by Eric Bowman)

“I really feel like their communication has been wonderful.” Megan Velez, Vice President, Product at DestinationWeddings.com stated. “They saved us suggested, they requested for our recommendation, they communicated very effectively with not solely our brokers in our bigger firm however all of us immediately. And I really feel like what they got here up with is superb and top-of-the-line, I feel, of what’s been put into place inside the lodge [industry].”

Wednesday evening dinner was once more break up into two teams, and Thursday was an “by yourself” day for the brokers and advisors to expertise the Hyatt Ziva Cancun property.

Nevertheless, Thursday evening was capped off by a farewell dinner, and a present, on the seashore that each one attended.

An event dinner on the beach at Hyatt Ziva Cancun
An occasion dinner on the seashore at Hyatt Ziva Cancun (photograph by Eric Bowman)

It was a glimpse into how the resort can maintain a big occasion however nonetheless observe correct protocols and be socially distant. They’re at the moment scheduled to host 5 vacation spot weddings within the month of August.

Pulling off the occasion with brokers and advisors throughout a pandemic was a tall activity, however those that attended felt protected and wanting to ship their purchasers again.

“I’m nonetheless amazed at how Playa managed to coordinate such an amazing occasion and keep social distance,” Welch stated. “I’m inspired to promote Mexico, and particularly Playa properties, as I’m assured that my purchasers might be snug and protected.”

To listen to this author’s opinion on the touring to this occasion throughout a pandemic, make sure you take heed to the upcoming episode of the TravelPulse Podcast.